Let us look after your entire computer system and provide monthly IT support for your whole business. Concept IT can act as your IT department and constantly offer business IT support whenever you need it. If your IT department is overstretched with projects, let us look after day-to-day support, so your IT team can focus on other priorities.

Our unlimited IT support pricing includes the time needed to fix any problems you encounter, from software glitches to equipment failure. We have all the tools and skills available to keep your IT systems running smoothly and can quickly fix unexpected issues that might arise, supporting your staff.

Concept Essentials

- Unlimited Helpdesk Support
- Asset List Tracking
- Ensure software, hardware, and OS are up to date
- Handle crucial driver updates
- Manage Microsoft updates

£45 per device per month

Concept Complete

- Unlimited Helpdesk Support
- Asset List Tracking
- Ensure software, hardware, and OS are up to date
- Handle crucial driver updates
- Manage Microsoft updates
- Spyware Protection
- Virus Protection
- Malicious Software Protection
- Anti Ransomware

£70 per device per month

Concept Enhanced

- Unlimited Helpdesk Support
- Asset List Tracking
- Ensure software, hardware, and OS are up to date
- Handle crucial driver updates
- Manage Microsoft updates
- Spyware Protection
- Virus Protection
- Malicious Software Protection
- Anti Ransomware
- Data Backup

Priced on request

Extras

Virtual Machines

Disaster recovery virtualization

Hardware Rental

Microsoft 365

  • Online via our ticketing system
  • Phone support
  • Live chat through the client portal

Network Discovery finds all devices connected to a network (WiFi or ethernet). It scans the entire network, identifies its components, and creates an inventory with detailed information on each network device. 

  • See all scans on a single dashboard.
  • Scan all your networks (subnets) with one click.
  • Identify open ports and their related common vulnerabilities and exposures (CVEs).
  • Enjoy an always current, automatically refreshing view of your networks.
  • Detect devices with network slowness.
  • Activate, schedule, and deactivate scans.
  • Easily install agents via domain controller (DC) scans.
  • Respond proactively with Network Discovery alerts.
  • Prevent scanning of offsite networks.

Concepts Network Discovery provides a comprehensive security scan and complete view of your network and devices, automatically updating to ensure we always see the full picture. Providing updates at-a-glance, with Network Discovery we have real-time visibility of all the digital assets and open ports within your monitored network, irrespective of network firewalls. Smart, eh?

KEY BENEFITS

• Unlimited remote server support
Receive professional support when you need it from our team of helpful and certified experts. Most requests can be handled remotely for speed and hassle-free convenience.

• Fast response times
Never mind same day. Our excellent service-level agreement guarantees a response within 15 minutes for critical incidents, ensuring that you’re never left waiting long for the help you need.

• 24/7 monitoring
To keep your IT infrastructure running smoothly, Geeks Protect includes round-the-clock monitoring, 365 days a year. This means if we detect an issue, we can fix it quickly, minimising disruption for your business.

• Backup and disaster recovery
With daily backups that are checked and validated by our experienced engineers, you can rest assured that your data is safe with us.

• Advanced threat protection
As cyber attacks become more advanced, so do our defences against them. Concept Protect includes antivirus cover and endpoint management for every computer and mobile device to mitigate risk and provide peace of mind. EDR and ransomware protection are provided as standard from 2023 in our complete and enhanced packages, so there’s no extra cost for our customers.

• Remote support session reporting
We’ll check in on a regular basis to provide you with an executive summary of the work we’re doing to take care of your IT systems, devices and users.

Bitdefender GravityZone Cloud MSP Security includes the following core features: This comes with our Complete & Enhanced Packages.

  • Antimalware: Based on signature scanning and heuristic analysis (e.g., B-HAVE, ATC).
  • Advanced Threat Control: This works as a malware/network attack defense.
  • Advanced Anti-Exploit: Catches the latest exploits in real-time and mitigates memory corruption vulnerabilities that can evade other security solutions.
  • Risk Management: Helps identify and remediate many network and operating system risks on the endpoint level.
  • Firewall: Helps to protect endpoints from inbound and outbound unauthorized connection attempts.
  • Network Protection (with Content Control and Network Attack Defense): Focused on detecting network attacks designed to gain access to endpoints through specific attacks (e.g., brute force, network exploits).
  • Device Control: Helps by preventing sensitive data leakage and malware infections via external devices attached to endpoints such as USB flash drives, Bluetooth devices, CD/DVD, etc.
  • Web Filtering: Helps to schedule web access while blocking or allowing certain web categories or URLs.